About Universal Marketing Group
Leading the way in call center performance.
Universal Marketing Group is a 24/7/365 call center that specializes in inbound sales, answering services, customer service, and live call support. In business since 2003, UMG strives to deliver the highest levels of service, enhanced profitability for your organization, and most importantly, closer relationships than ever before with your valued customers. We provide contact center services to commercial entities, not for profit organizations, and government agencies.
We feel that each of our clients is a partner, and that we should together share in the success of any campaign that we service. After all, a good partnership makes individual partners succeed to their full potential. We work closely with each client and provide constant feedback to make sure your campaign is successful. At UMG, you are not just a number. You are a valued client and business partner.
We pride ourselves in being knowledgeable sales professionals. Our representatives receive extensive training on each product or campaign for which they are taking calls, and we deliver the kind of first-class service that keeps your customers happy and coming back for more. The result is simple: higher close rates and increased customer satisfaction and confidence. Our services are tailored to meet your specific needs and are always backed by our commitment to excellence.