Our clients say…

I wanted to take a few moments to thank you for the part your team played in the very successful launch of Heavy Putter. After interviewing several reputable telemarketing firms including UMG, we immediately knew we had the right team for the job when we met you and your associates. Your telemarketing reps became an extension of our team - adopting the passion and product knowledge necessary to close sales. Your team was also cooperative when it came time for us to move to Phase 2, which was migration from DR to brick and mortar retail - even though it meant less business for UMG. In addition, your team remained enthusiastic about our product even after we explained that our infomercial was produced to be "more info and less mercial" - i.e. a quasi-branding strategy, which makes the phone ring less and the DR pitch more difficult. In summary, you did what you said you would do...not a given in today's world. I look forward to the opportunity to team up with UMG on future projects.

Steven Bollerman
COO/CFO, Heavy Putter

Thank you very much for the marvelous job you have done in taking The Swing Glove's customer orders. You and your entire team have done a fabulous job! Your performance is one of the direct keys to our company's phenomenal growth and success. We could not have grown from $10,000 in sales per month to over $500,000 per month without your support and diligent efforts.

We are so very pleased to have requested your services. Our previous call center, despite their own respectable reputation, had performed with sub-par results. Some common problems we experienced were: long length of calls, low closure rate, and a high number of mistakes which our company was required to remedy on behalf of the customer. In terms of up-sells, they were almost non-existent. On the other hand, UMG came right in and turned it right around! What had been a major concern for our company, proper customer service and order-taking, is now one of the keys to our success! Your commission-rated system alleviates worries we have in terms of management. Your up-sell rate has been beyond superb. Error rates have become minimal, far below normally expected rates. And most importantly, your warm service and enthusiasm have left our company with a wonderful impression of your company.

We look forward to continuing to work with you. We have an expanded product line that will be introduced, and we look forward to Universal Marketing Group helping us launch another success. In addition, your wide array of accompanying services is another tremendous asset that wee look forward to using for all of our products.

Neville Hong
Marketing Director, Dynamics Hi-Tech, Inc./The Swing Glove