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Universal Marketing Group Testimonials

Our clients love us.

US Money Reserve - "Our company has been working with UMG for over 2 years. Management is open to suggestions, feedback and correction of any issues. Conference calls are extremely productive, and everyone works together as a team to achieve the goals at hand. We have built and maintained favorable relationships throughout the company. We would recommend UMG as an extension for your business needs."

 

— Anonymous
Compliance Manager


“For over two years now, UMG has been the most consistent performer of Beachbody’s multiple inbound call centers. Beachbody relies on UMG for not only handling our calls to our high performance standards, but also for their excellent sales performance. Their sales orientation coupled with superior training has resulted in improved margins for Beachbody year after year. UMG has proven to us that they are a great call center that gets results with integrity.”

— Lee Swanson
SVP Telemarketing at Beachbody, LLC

photo for Lee Swanson's testimonial

"Traeger Pellet Grills - We’ve been working with UMG for almost 2 years.  Through the ups and downs of our campaign, the UMG team has always given Traeger solid feedback and results to help achieve our revenue/MER targets.  Since launching our current multi-call center operation, UMG has proven to be the top performer 3 months in a row.  When changes to scripting, file exports, or programming arise, they are quick to implement.  Keep up the good work!"

 

— Brad Crete
Manager, Direct Response & Ecommerce


“The agents at UMG take the time to really understand the products they sell. They are confident, assumptive and excel at thinking at the customer level, while focusing on client needs and goals. They are some of the best agents that I have heard.”

— Sarah Brennick
Customer Experience Analyst


“UMG has been a business partner that continues to deliver proven results on a consistent basis. The telemarketing staff and management team work hand in hand with our organization and are a seamless extension of our company.”

— Tony Hoth
VP Consumer Services, Euro Pro, LLC


“I just wanted to send you a quick “Thank You” to let your company know that over the past 3 years, your management team has been OUTSTANDING to work with in handling the Little Giant Ladders Xtreme Campaign for Infomercials Inc . We couldn’t be more pleased with your companies services and professionalism from Call Agents, Managers, IT programmers and Company Owners. Your company is 100% recommended as a major team player in the live call center arena. Your company has hit and exceeded all “benchmark goals” set from the beginning of the campaign until currently and we attribute this longevity success from the help of your group. Thanks again for all your professional support, hospitality and friendships. Please let your people know how pleased we are with your team. Look forward in coming out again in the near future to meet and greet the new and existing call center agents for more training and discuss new features and benefits on the products. We also look forward in working with your company in future TV campaigns.”

— Gary Sandberg
Director of Client Services & Vendor Relations at Infomercials, Inc.

photo for Gary Sandberg's testimonial

“UMG is the gold standard, day in and day out. UMG consistently delivers the highest conversion on all calls; with the least friction.”

— Eileen Fraser
President and CEO, Vintage Marketing, Inc.